CRM may be the largest Software as a Service (SaaS) market, but it is by no means the only one. If current trends continue, it may well lag behind the new software sectors moving to adopt the SaaS ...

The global market for software is growing quickly. Gartner data indicates that software spend is the fastest-expanding segment of IT spend and that its pace of growth has accelerated in recent years.

In 2026, AI is driving major shifts in SaaS pricing models, CRM adoption, and enterprise software operations. Vendors are moving from seat-based subscriptions toward hybrid and usage-based billing, ...

SAN BRUNO, Calif., Sept. 21, 2018 /CNW/ -- Freshworks, the leading provider of cloud-based customer engagement software, today announced a new Forrester Consulting study, Riding The Next Wave in SaaS ...

RightNow Technologies a SaaS (software as a service) provider of CRM software announced on Monday its intention to acquire privately held Salesnet, also a CRM company using the SaaS delivery model, ...

Managing customer relationships well is critical for any business. And as a business scales up, it’s important to empower the people who manage these relationships with the best available technology.

Whenever a discussion about Software-as-a-Service breaks out among solution providers, one issue that immediately pops up is where the channel will not only fit into -- but also profit from -- a ...