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Why Customers Remember Feelings Over Facts
2:08
YouTubeCory Mosley
Why Customers Remember Feelings Over Facts
Why do businesses lose customers even when they’re technically right? The answer is simple: customers remember how you make them feel. In this video, we break down the importance of emotional intelligence (EQ) in customer service and why being efficient isn’t enough. Your team might solve the problem correctly. but if the experience feels ...
已浏览 16 次20 小时之前
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Marketing TEDX TALK - Decoding the Bharat customer by Aseem Kapoor
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